This pilot study investigates selected etiquette issues that appear to have arisen with the prevalence of hand-held electronic communications. Researchers surveyed college undergraduates, graduates, and faculty about the appropriateness of multitasking when others are present, whether they thank people with a hand-written note, by telephone, or by email, and the appropriateness of their preferred means of saying thank you. This study raises questions about etiquette issues when using electronic communications.
Rosenfeld, Barbara and Novemsky, Lisa, "Social Networking Obliterates Etiquette: Thumbs Drum in Rise of Multitasking Rudeness" (2009). NERA Conference Proceedings 2009. Paper 9.